Tips to improve your internet performance

How to get the most out of your Internet Connection

Most homes are connected to the Internet over DSL in New Zealand.  Usually DSL speed is referred to as "up to" because the broadband speeds your line can receive to your door will depend on a number of factors, including how far you are from your local exchange - the closer you are, the higher the speed your line can handle.  However there are a few things that can improve your speed.

TrueNet testers are finding some common issues with their home network that can improve performance significantly. This page provides a space for listing those issues to assist others to find ways to improve internet performance;

  1. Ensure you have the service you need, eg the fastest speed you can get from 256k/128k is 0.26Mbps, or for a FS/128k service approximately 4.5Mbps.  VDSL is the fastest product you can get from normal telephone lines, we reported on that here.
  2. Make sure you have all telephones connected through a splitter, better still get a VoIP phone and abandon splitters altogether.  The best splitter is a master splitter installed at the entry point of the home wiring.
  3. If you want a standard phone service, you must have a splitter, so make sure a proper master splitter is attached to the master block.  This is the point where the telephone line arrives from the street. Ensure that your modem has the shortest cable to the splitter. Never use an extension cable for the modem, the cable is poor network quality and may reduce your speed to a crawl.
  4. Make sure you have an ADSL2+ or VDSL capable modem
  5. Speed tests over wireless are going to be slower, so ensure you have a modern Wifi, the older ones can be as slow as 2Mb/s, now that's not going to be good on a 100Mb/s fibre connection.  802.11n or 802.11ac are the current standards although an 802.11g can provide over 70Mb/s.
  6. Move your wifi  details found on this post.  Mac users can use a little app called "Wifi Signal" to help
  7. If you use cable, use only ethernet cable to connect your computer.
  8. If all else fails, move house closer to an exchange or cabinet - :-) just kidding, that may not work either.
  9. From one of our panelists: "There are two jackpoints in my house. Recently I moved the router to a jackpoint nearer the laptops. Apparently that jack is noisy. I then moved the router back to the first jackpoint and the downstream rate is now 4 times what it used to be."  Sometimes playing around is a good idea because high speed signals echo and do strange things over short distances.
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