This monthTrueNet reports ISP performance across fixed line technologies using: Speed by Time of Day; time to download a Webpage; National, International, and regional Latency.
High Latency across an ISPs network can result in failure to download a webpage or delays in real-time traffic, but might not show up in TIme of Day and Webpage download results.
Thanks to funding from the Commerce Commission, TrueNet's monthly reports are more comprehensive than ever before. To enable a quick understanding of our research analysis we start with a summary of our results.
Of the six ISP products that achieved TrueNet’s speed performance target of 95% in January, only Orcon Capped sustained that performance to achieve the target in February.
Telecom speed performance fell for the first time, TrueNet understands that Telecom had a "network issue that has since been resolved".
Slingshot improved their unlimited plan performance to better that of many capped services, including their own capped service. "In February our Unlimited customers were the first segment of our customer base to be migrated to our new high capacity network core"
TrueNet’s Monthly Broadband Report shows Orcon (ADSL & VDSL), Xnet (ADSL), and Snap (VDSL) in the top three positions for consistency in Speed By Time Of Day for January.
Webpage download results show TelstraClear Cable in the lead position with TelstraClear DSL, Maxnet, and Slingshot Capped following close behind. Surprisingly, while Orcon tops speed performance, they have the worst performance for webpage downloads for both their Capped and Unlimited products.
A cross check of speed retention ranking, and webpage download times, show mixed results with no ISP rating highly in both tests.
TrueNet's research uncovers the influence that new technology has on fixed line broadband in New Zealand with average speeds rising to a 6.5% increase on the same time last year.
TrueNet compares Auckland DSL speed performance of each ISP with the rest of New Zealand showing peak demand period speeds (evening) as a percentage of off-peak speeds.
The best consistent performers, with both Auckland and the Rest of NZ better than 95%, were Telecom, Orcon and Xnet.
With over a year's worth of consistent data, published every month, TrueNet has tracked the performance of participating ISPs across New Zealand. Focussing attention on these numbers has had a positive effect for a number of ISPs, notably Snap and Orcon who have both improved their webpage download performance since TrueNet first reported.
Snap and Orcon are now our best speed performers, Orcon coming from almost last when TrueNet reported this measure for the first time in March 2012. To stay at the top of this test requires regular and timely upgrades of capacity.
TrueNet welcomes the competitive spirit that became evident during 2012 and has resulted in most ISPs achieving improved performance. For 2013, TrueNet plans additional reports to ensure that ISPs consider factors other than Speed and Webpage downloads in their performance metrics.
Orcon had a dramatic improvement in performance to reach first place in TrueNet's peak hour speed measurements for November. Voyager reports for the first time with a creditable performance beating many larger ISPs.
We also compared VDSL upload speeds on 5 ISPs with ADSL, and found a dramatic 10-fold performance advantage. (ISPs with VDSL probes include Snap, Voyager, Maxnet, Unleash and Worldnet).
Speed comparisons for October show Vodafone well behind the industry in providing consistent speed performance throughout the day.
TelstraClear Cable is best for Webpage downloads while Vodafone, Slingshot & TelstraClear remain equal best for ADSL webpage downloads.
There are four major broadband products available in New Zealand, ADSL1, VDSL1, Cable and Fibre. The products that are available in most locations are ADSL2+ or VDSL. SOHO (Small Office/Home Office) demands are best met with a high speed upload link to enable cloud use with reasonable response times. ADSL2+ upload is very slow for office purposes. TrueNet September upload speed analysis shows VDSL is very worth considering.