Thursday, March 10, 2016 - 17:11
Congestion on Small ISPs - 100Mb/s Services

Higher speed services, 100Mb/s and above, are showing signs of congestion for panelists on smaller ISPs, evidenced by speed reductions in the evening busy hours. Larger ISPs are still performing well, and appear to have congestion under control. 

 NZ website download times increased across all 2Degrees technologies compared to January, despite staying the same for Australian websites.

Spark 100Mb/s panelist tests have reached a sample size large enough to be reported separately, they have until recently been include in "Other ISPs".   Spark results were better than many of the smaller ISPs, so "Other ISPs" as a group without Spark panelists now show a worse result.

Wednesday, February 24, 2016 - 15:15
Local Fibre Company - Quarterly Feature

ISPs connected through UFF continue to provide performance well above their advertised rate for the 100Mb/s services.  At lower speeds, such as 30Mb/s, there is no substantial difference between LFCs for peak speeds.  We report that almost half of TrueNet's panelists' using the 200Mb/s services consistently achieve better than 200Mb/s downloading from the Internet.  

Monday, February 15, 2016 - 17:03

Flip delivered an extraordinary result for their ADSL product, with their peak NZ download speed being equal to their off-peak speed, meaning no congestion at all.  They also managed an excellent website download result.

January 2016 saw little change from December 2015, but some ISPs are reaching their capacity limits again with a little bit of congestion showing.

We include Voyager VDSL again after a long period without sufficient panelists.  They performed very well in downloads, less so when retrieving a webpage from Australia.

Wednesday, January 27, 2016 - 15:27
Domain Name Server & Latency Performance

Latency (delay) and Domain Name Server (DNS) response times are two background parameters that affect Web Browsing performance. There is a lot of focus on "Speed" in the media, though both DNS response time (time to find the IP address of the server) and Latency (time to receive a response from the remote server) influence the responsiveness of the internet.   Latency (or lag) is very important to gamers, and DNS failures are very conspicuous when they occur.

Tuesday, January 26, 2016 - 14:06
Dramatic Upgrades to Copper based VDSL  

Chorus have been busy upgrading Copper based VDSL to deliver even faster speeds to most customers, independent of ISP.  With the introduction of a new band-plan (technical term for changes to the frequencies used) completed in early December, a number of VDSL users will have experienced improvements in performance throughout December and January because the exchange part of DSL technology takes time to discover how to distribute the gains to users.

Performance continues to remain high from all our major ISPs, especially on upload, suggesting the NZ network is free from congestion at this point.

Wednesday, December 23, 2015 - 12:04
Review of Rural Broadband

November performance for rural technologies is similar to our Urban report with a great perfomance all round for those areas where the Government's Rural Broadband Initiative (RBI) has resulted in upgrades.

TrueNet is pleased to see that publishing performance measures has also impacted the Rural market.

Friday, December 18, 2015 - 13:49
TrueNet Monitoring Success

After four years of monitoring broadband technology TrueNet's impact on the quality of performance across all products and technologies is now obvious, as all ISPs that TrueNet reports on are achieving the targets we have set.  Congratulations to the major ISPs for reaching a successful product performance standard.  We will continue to monitor to ensure that standard is maintained.

We monitor a small sample of Australian connections, and their performance remains below that of all NZ ISPs with the exception of the obvious - downloading of Australian websites.

Congratulations should be extended to the Commerce Commission for having the foresight to start the process; to Vodafone and the Commerce Commission for purchasing our data, making it possible to continue publishing.

Tuesday, December 15, 2015 - 11:40
VDSL - the Forgotten Technology

Broadband has been available throughout the country on ordinary telephone lines since 2001 when the only access was delivered using a technology called ADSL.  A few years later Telecom launched VDSL as a faster alternative, but take-up was limited due to its high price.  Since then the Government provided a subsidy for the rollout of Fibre throughout NZ, but 5 years into the roll-out just  50% of the country has access to fibre, with an estimated 5 more years to complete coverage.

The current spend on Fibre promotion is hiding the opportunity for NZ consumers to take advantage of an existing fast broadband technology - VDSL, without needing to wait for fibre to be installed in your street.

"VDSL is sold with similar or identical pricing to ADSL"

Tuesday, December 1, 2015 - 11:26
Broadband Speed increases by 38%

NZ broadband speed continues to increase as more users take up faster broadband services such as Fibre and VDSL.  Although ADSL (copper connections) still command over 80% of total market share in New Zealand, Fibre customer numbers are increasing, and more frequently they are choosing a faster speed than last time TrueNet published this chart.  In TrueNet's measurements to September 2015, New Zealand's average peak Broadband speed increased by over 38% pa to 16.3Mb/s.

Friday, November 20, 2015 - 16:26
Local Fibre Company - Quarterly Feature

Fibre speeds are sold to consumers by retail ISPs, but they in turn are dependent on the wholesale LFC to provide the connection as well as the base speed to enable a service to be delivered.  Only Ultra Fast Fibre (UFF) provides a service that matches the advertised speeds for all 100Mb/s services.  In other LFC regions, only some panelists have speeds above 100Mb/s, many with only 94Mb/s, suggesting the wholesale speed is 100Mb/s.

Upload speeds of 10Mb/s and 20Mb/s are consistently above the advertised speed, but only Enable delivers an upload speed of at least 50Mb/s for the 100/50 service.

UFF and Enable based panelists achieve advertised download speed for the 30Mb/s products sold by their retail ISPs.


Help us compare broadband performance in New Zealand or Australia; in return we provide you with a double reach Wifi on our probe PLUS charts that show your connection performance compared to others on your ISP.

What TrueNet does »

We measure internet performance, with over 400 volunteers throughout NZ in conjunction with the Commerce commission.

We collate and analyse these tests  to provide information to consumers about the quality of New Zealands' internet.

To read more about what we do follow the link below.


Button to about TrueNet


Links »

Volunteer as a panelist to assist us here

Trends; Speed and Prices

ISP Performance comparisons

Monthly Reports

ISP Prices

Copper; ADSL or VDSL?

Internet Technologies explained

TrueNet methodology

Tips for improving Internet

TrueNet survey (feedback on your own service here)


Other Links

TrueNet's successful monthly report comparing Internet Service Providers, is sponsored by The NZ Commerce Commission.



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