The May TrueNet results show competition between ISP's to deliver the best broadband experience is intensifying.
Last month we were able to report fibre performance for Orcon, this month we have sufficient tests to report results for Snap. ISPs across all technologies are now reporting better than 90% peak to off-peak speed performance.
Slingshot had a major improvement with speed performance coming in 3rd this month after being last in April. Snap significantly improved Webpage performance with changes they made in early May.
Fibre performance from the UFB rollout is reported for the first time with TrueNet having a good sample of Orcon UFB connections.Overall Performance
UFB is an alternative to the standard ADSL service that all ISPs offer, and is best compared with Cable and VDSL services. Orcon's 100Mbps service is significantly better than either VDSL or Cable, while its 30Mbps service is a little better than both VDSL and Cable.Webpage Downloads
Only UFB Fibre provides a consistent technology for webpage downloads, with both Orcon's services achieving excellent results. VDSL performance is significantly better than ADSL with Snap and Voyager beating TrueNet targets, while only Snap achieves better than 95% in ADSL. Telecom's ADSL is very close, only dropping below the 95% after 3pm.Latency
Voyager is joined by Snap in achieving best National Latency figures in April. Large differences in International Latency between ISPs are significant in affecting the performance of voice and video services requiring always-on connections.
This monthTrueNet reports ISP performance across fixed line technologies using: Speed by Time of Day; time to download a Webpage; National, International, and regional Latency.
High Latency across an ISPs network can result in failure to download a webpage or delays in real-time traffic, but might not show up in TIme of Day and Webpage download results.
Thanks to funding from the Commerce Commission, TrueNet's monthly reports are more comprehensive than ever before. To enable a quick understanding of our research analysis we start with a summary of our results.
Of the six ISP products that achieved TrueNet’s speed performance target of 95% in January, only Orcon Capped sustained that performance to achieve the target in February.
Telecom speed performance fell for the first time, TrueNet understands that Telecom had a "network issue that has since been resolved".
Slingshot improved their unlimited plan performance to better that of many capped services, including their own capped service. "In February our Unlimited customers were the first segment of our customer base to be migrated to our new high capacity network core"
TrueNet’s Monthly Broadband Report shows Orcon (ADSL & VDSL), Xnet (ADSL), and Snap (VDSL) in the top three positions for consistency in Speed By Time Of Day for January.
Webpage download results show TelstraClear Cable in the lead position with TelstraClear DSL, Maxnet, and Slingshot Capped following close behind. Surprisingly, while Orcon tops speed performance, they have the worst performance for webpage downloads for both their Capped and Unlimited products.
A cross check of speed retention ranking, and webpage download times, show mixed results with no ISP rating highly in both tests.
Speed comparisons for October show Vodafone well behind the industry in providing consistent speed performance throughout the day.
TelstraClear Cable is best for Webpage downloads while Vodafone, Slingshot & TelstraClear remain equal best for ADSL webpage downloads.
Investment in their network has paid off for Slingshot, making them the lead ISP due to "significant investment in bandwidth and caching" according to their Chief Technology Officer, Adrian Dick. Slingshot's improvement was across the board for both Surfing and Speed consistency. Coincidentally, TrueNet separated Slingshot's Capped vs Unlimited plans and found that Slingshot is performing as well as the best ISPs for the most common capped plan while their Unlimited plans are better than some ISPs capped plans.
The TrueNet Time-of-Day Speed measure reports that, during peak load periods, five ISPs met the TrueNet standard of 95% of their fastest speed. This is an improvement on 8 months ago when only Snap and Telecom met the TrueNet standard.
For the first time TrueNet is publishing a Surfing the Internet by Time-of-Day analysis, which has Snap & Telecom alone achieving better than 90% of maximum performance.
A major improvement in Website download performance by Orcon, Slingshot and Snap on 11th July, resulted in changes to rankings this month. With a full month of these improvements, the changes will be evident in next month's August Broadband Report.
Telecom, Snap and Xnet have exceeded TrueNet's “better than 95%” target for speed over the previous month, leading significant improvements to peak time performance across the board for ISPs compared to any previous month.
Vodafone gave up the top spot, falling from the previous month's 96% down a couple of points to 92%.