Monthly Reports»

Monday, June 22, 2015 - 15:10

New Zealand data use soared immediately Netflix launched in mid March 2015, according to Spark, and over the next two months there was not enough capacity for supply to meet demand on some ISPs connections we monitor.  But by May the shortfall in supply was mostly satisfied, just a month and a half after the NetFlix launch, demonstrating the highly competitive nature of the ISP market in New Zealand.

Rural Broadband is reported this month with a fresh look at Satellite which, despite high latency, manages to achieve website downloads competitive with ADSL.

Monday, May 25, 2015 - 16:59
ISP Evening Performance down for all TrueNet Tests

April results continue with the same pattern as March where peak evening performance was down from the previous long term trend. TrueNet measurements show reduced speed for file downloads from almost all locations we measure on some ISPs.  Increased time to download websites is now featuring strongly, supporting the probablility there is congestion in some networks. 

April is worse than March, and we have yet to see whether this is the bottom of the cycle where investment in network capacity resolves congestion.

Monday, April 20, 2015 - 16:12
TV Streaming Impacts ISP Performance?

The market for television and movies on the Internet (Over-the-Top-Technology, or OTT) suddenly took off this year, and March appears to be the month that demand started to impact supply.  

While Most ISPs would have increased capacity to prepare for the extra demand, it would appear the balance of supply and demand we have seen for many months is no longer present.  In March, both Vodafone and Slingshot had severe DSL performance reductions during the peak demand hours of 8pm to 10pm, while Snap and Spark also dropped significantly.  

Thursday, March 5, 2015 - 17:42
Rural Broadband - the Poor Country Cousin

The Rural Broadband Initiative (RBI) funded by Government is having an immense impact, halving download times for upgraded connections, but still not as good as urban broadband.

Older rural ADSL connections take more than twice as long to load webpages than RBI upgraded connections, and approaching 3 times that of Urban services.

Friday, February 13, 2015 - 08:38
TrueNet Tests Surprise - ADSL Broadband Speed is More Consistent

TrueNet Broadband speed tests show surprising improvements in the consistency of ADSL performance in our third year of publishing results.  What appeared to be excellent consistency of speed in December 2013, would now be uncompetitive.

TrueNet’s quarterly report on Local Fibre Companies (LFC) shows some degradation in speed since the last report in October 2014.

Wednesday, January 14, 2015 - 13:58
Vodafone Tops International Speed Test

ISPs are increasingly raising their performance across many of the regular TrueNet test measurements.   The exceptions include, ADSL & VDSL File Download speeds from the USA (Dallas) where Vodafone is well ahead of the rest, and the range of Latency results in this report.

The Quarterly Latency report shows Vodafone and Spark are best in Fibre, Snap and Vodafone in VDSL; while in ADSL the smaller ISPs of Flip, Bigpipe and Snap are all best by a large margin.  Domain Name Server reponse times (DNS) continue to be dominated by Snap, first in every region.

Australian ISPs have consistently poor performances in the webpage download categories, as well as in latency tests, even from sites in Australia.

Monday, December 15, 2014 - 08:57
RBI Investment Starts Major Rural BB Improvement The NZ government's Rural Broadband Initiative is slowly reducing the difference between Urban and Rural broadband by funding upgrades to rural copper services with minimum speed targets of 86% getting 5Mb/s or more.

TrueNet's quarterly Rural Broadband report shows a big mismatch between standard rural and urban ADSL. In November, Panelists with Rural ADSL took twice as long to load our group of Live Webpages compared to Urban ADSL Panelists.

Tuesday, December 9, 2014 - 17:09

The average NZ broadband speed improved by 34% in 2014, from 10Mb/s to 14Mb/s.  The acceleration is caused by increasing uptake of faster Cable, VDSL and Fibre services. 

With the recent publication of Chorus customer numbers for each technology; the published data from MBIE on total fibre connections; combined with total market share of each ISP, TrueNet can now publish a reliable NZ wide speed calculation.

Wednesday, November 12, 2014 - 09:50
CallPlus Network Merger lifts Orcon

TrueNet's broadband performance measurements for October show that the Callplus brands of Slingshot, Orcon and Flip have very similar results, suggesting their network is almost fully merged.

Local Fibre Companies (LFCs) are finally delivering sufficient capacity for ISPs to achieve their advertised speeds, rather than underperforming at less than the advertised speed as was evident in test results last July.

BigPipe ADSL performance is outstanding with off-peak speed measured at 99% of their advertised speed (as fast as the network allows).  

In our quarterly  LFC Fibre performance comparison, UFF was the best averaging over 100% of advertised speed. 

Wednesday, October 15, 2014 - 12:07
Congestion on UFB Fibre

This month the first signs of congestion on UFB fibre connections show, with market leader Snap's average speed on its 100Mb/s product dropping by 10Mb/s in the evening.  This reduces the 100Mb/s product to just 80Mb/s during the time most people use it. 

TrueNet compared Latency and DNS and found little change.  Snap showed up well in NZ response times, with a consistent top performance in local high-speed Latency, but was outperformed by BigPipe for ADSL.  International Latency is not greatly different between ISPs, although Cable is particularly slow.

DNS performance prize goes to Snap, who stand out in almost all technologies as well as locations.


Help us compare broadband performance in New Zealand or Australia; in return we provide you with a double reach Wifi on our probe PLUS charts that show your connection performance compared to others on your ISP.

What TrueNet does »

We measure internet performance, with over 400 volunteers throughout NZ in conjunction with the Commerce commission.

We collate and analyse these tests  to provide information to consumers about the quality of New Zealands' internet.

To read more about what we do follow the link below.


Button to about TrueNet


Links »

Volunteer as a panelist to assist us here

Trends; Speed and Prices

ISP Performance comparisons

Monthly Reports

ISP Prices

Copper; ADSL or VDSL?

Internet Technologies explained

TrueNet methodology

Tips for improving Internet

TrueNet survey (feedback on your own service here)


Other Links

TrueNet's successful monthly report comparing Internet Service Providers, is sponsored by The NZ Commerce Commission.



Subscribe to our mailing list

* indicates required

Email Format

View previous campaigns.